Frequently Asked Questions

Delivery times depend on your location and the time your order is placed. Selected Nairobi areas may qualify for same-day delivery when orders are placed before the applicable cutoff time.

Delivery charges depend on your delivery location and order. The applicable delivery fee will be shown or confirmed during checkout before you complete your purchase.

Browse our products, select the product variant you want, add it to your cart, proceed to checkout, provide your delivery details, and complete the available payment process.

You may contact our support team as soon as possible if you need to cancel an order. Cancellation is subject to the order status and whether the order has already been processed or dispatched.

We support the payment methods currently displayed during checkout. Available payment options may vary depending on your location and the configuration of the business.

We take reasonable measures to protect payment and customer information. Payment processing may be handled through trusted third-party payment providers depending on the payment method selected.

Product availability is based on current inventory. A product may become unavailable when another customer purchases the remaining stock or when inventory information changes.

Yes. Product prices may change from time to time due to promotions, pricing updates, inventory conditions, or other business decisions. The price displayed at checkout is the applicable selling price for the order.

Eligible products may generally be returned within 7 days of delivery, subject to our Returns & Refunds Policy and the applicable return conditions.

Refund processing time depends on the payment method and the applicable payment provider. We will initiate an approved refund after the returned product has been inspected and accepted.